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Frequently asked questions

What is a Betty link?

It's a link like gobetty.co/red-car-x7 that you share instead of your phone number: in a listing, in your bio, with someone you just met. Whoever opens it talks to Betty right in their browser, with nothing to install. She asks who's calling and what it's about, and leaves you the message in the app. You can make one link per listing, and turn any of them off whenever you want.

Does Betty listen to my regular calls?

No. Betty only handles the calls she answers. The calls you take on your own line are yours, and the app doesn't see, record or know about them.

I changed phones (or reinstalled the app) and my messages are gone

Your account is created automatically and lives on the device: there's no username or password to type in again. To recover it, you need to have linked it first, from Settings → My account, to your Apple or Google account. If you did, tap "I already have a Betty saved" on the first screen of the new phone and your links and messages come back.

Restoring a purchase is not the same thing. "Restore purchase" brings back the plan you paid for in the store, not your messages or links: they are separate, and one doesn't bring back the other. If you restore without having linked your account, you'll have an active plan on a new, empty account.

If you didn't link anything and lost the device, we can't give the account back: we don't keep any other data that could identify you. That's the price of not asking for your number or your name to get started.

What's the difference between linking with Apple and with Google?

Only where they work. With Google we can recover your account on any phone, Android or iPhone. With Apple, only on iPhone. If you linked only Apple and move to Android, the account can't be recovered there. That's why you can link both, and it's worth doing if you might switch platforms someday.

From either one, the only thing we keep is the identifier the provider gives us.

What language does Betty answer in?

Spanish or English, and you choose it for each link when you create it. You can change it later in Settings → My links. The app itself follows your phone's language, and you can change that in Settings too.

How do I cancel my subscription?

You cancel in the store where you bought it, not in the app:

• iPhone: Settings → your name → Subscriptions → Betty → Cancel Subscription.
• Android: Google Play → your profile picture → Payments & subscriptions → Subscriptions → Betty → Cancel.

Your plan stays active until the end of the period you already paid for. Refunds are handled by the store, not by us.

How do I delete my account and everything you have about me?

In the app: Settings → My account → Delete my account. It erases your messages, transcripts and audio immediately. If you'd rather we do it, email us.

Deleting your account doesn't cancel billing: cancel the subscription in your store first.

I talked to Betty and don't want my recording kept

Email us at hola@gobetty.co with the link you opened and the approximate date, and we'll delete it. You don't need the app or an account.

Betty flagged a good call as a scam (or the other way around)

It happens, and it helps us a lot when you tell us. The classification is an aid, not a verdict: when something matters, listen to the audio before deciding. Send us the date of the call and what it should have said, and we'll adjust.

Where does Betty work?

Betty is available in the United States and Colombia. Links work from anywhere: the person calling only needs a browser.

Didn't find your answer?

Email us at hola@gobetty.co. Tell us which phone you use, what you expected to happen and what happened instead. That usually lets us solve it in the first reply.